The transformative role of digital innovation
Here we look at the transformative role of digital innovation in the UK's housing sector, with a particular emphasis on developments in Scotland. From AI-driven tenant services to smart homes enhancing independent living, Scottish housing providers are at the forefront of integrating technology to improve resident experiences and operational efficiency
AI and Automation: Enhancing Tenant Services
Artificial intelligence (AI) is increasingly being adopted by housing associations to streamline operations and enhance tenant interactions. For instance, Housing Solutions has integrated Microsoft Copilot into their workflows, aiming to boost productivity and service delivery. Similarly, VIVID has implemented digital tools that empower tenants to manage their tenancies more effectively, reflecting a broader trend towards tenant-centric digital solutions.
Smart Homes: Promoting Independent Living
Loreburn Housing Association in Dumfries and Galloway has launched a "Smart Homes" pilot program, incorporating voice-activated assistants, environmental controls, and wearable health monitors. These technologies are designed to support older adults and individuals with disabilities, enabling them to live independently while reducing the demand on social care services. (https://loreburn.org.uk/)
Infrastructure Overhaul: Selwood Housing's Transformation
Selwood Housing has undertaken a comprehensive overhaul of its IT infrastructure, transitioning from outdated systems to a modern, cloud-based environment. This transformation has led to a significant reduction in support tickets and improved service levels, positioning the IT team as a proactive contributor to the organization's strategic goals. (Housing Technology)
Urgent Upgrades: RTS Meter Replacement in Scotland
A pressing issue facing many Scottish households is the impending deactivation of the Radio Teleswitch Service (RTS) meters by June 30, 2025. With over 100,000 homes still relying on these outdated meters, there is an urgent need for residents to upgrade to smart meters to avoid disruptions in heating and hot water services. (The Times)
Scotland's housing sector is embracing technology to enhance service delivery, promote independent living, and address operational challenges. As digital innovation continues to reshape the housing landscape, providers are poised to deliver more responsive and efficient services to meet the needs of their communities.